All photos must be returned to our company within two weeks of receipt of your photo package. The entire package must be enclosed. Orders paid for with a credit card will be refunded to the card, please allow 7-10 days for processing. If payment was made with cash or check a refund check will be mailed to you within two weeks of request for refund. Please call our home office at 321-952-9876 or email firstname.lastname@example.org.
If you choose, we will be happy to retake the photo on make-up day. Please return the package to the photographer on the scheduled day for make-ups and retakes at your school. No questions will be asked of the student to avoid embarrassment or hurt feelings. (for fall school pictures only).
If you missed retakes or your first photograph was taken on make-up day, or even if you missed both days; you may have school picture retakes in our studio at no additional cost. Please call to find out what days these photos are being done in our studio. Click here for studio locations and contact information. (Usually in late October after most school retake days.) (For school pictures only.) Retakes taken in studio are for personal use only and will not be submitted to the school for yearbook use.
The $25 senior portrait order deposit associated with our studio appointments will be refunded if the Deposit Refund Request form is submitted within 60 days of the attended session date. Refunds will be issued back to the account used for purchase. Once 60 days has passed the deposit will still be available towards your senior product purchase through May 31st of your graduation year. The underclass deposit is non refundable.
Our policy is not to decide if you are satisfied with the photos you receive. No dsp employee will debate with you if you want a refund or a retake. Our photographers might inquire as to what we can do to improve on the original photos if it is not obvious (i.e. closed eyes, technical difficulties, etc.) as a measure to ensure you receive the photo you want.
If there are any questions regarding this return policy you may contact us using the information below:
www.dsp-photo.com ◘ 4080 W. New Haven Ave. Melbourne, Florida 32904 United States ◘ email@example.com ◘ 321-952-9876